Terms of Service (UK)

Please read carefully before proceeding with payment

Last Updated: 09 January 2026

These Terms of Service (“Terms”) govern the supply of services by Taxation Made Easy Ltd, a private limited company incorporated in England and Wales (Company No. 14551241) with its registered office at 124 City Road, London, EC1V 2NX (“we”, “us”, “our”).

By making payment, placing an order, submitting instructions, accessing our website, or otherwise engaging us, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (together, the “Agreement”). If you do not agree, you must not proceed.

1. Definitions
In these Terms:

• “Business Client” means a client acting wholly or mainly for purposes relating to their trade, business, craft, or profession.

• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.

• “Order” means a purchase made via our website/checkout (or otherwise confirmed by us in writing).

• “Services” means the accountancy, tax, bookkeeping, payroll, VAT, company formation and related services we supply to you, as described on our website or in the relevant Order/engagement confirmation.

• “Writing / Written” includes email and other written electronic communications (including WhatsApp) that we can store and reproduce.
   

2. Eligibility, Location and Authority
2.1 Our Services are intended for:

• individuals resident in the United Kingdom, and/or

• businesses registered in the United Kingdom.

2.2 Any engagement involving a non-UK resident or a non-UK entity must be agreed by us in writing in advance.
2.3 By engaging us, you confirm you:

• have legal capacity to enter into this Agreement; and

• have authority to act for any business or third party you represent.

3. Nature and Scope of Services
3.1 We provide online accountancy and related professional services, including (without limitation):

• company accounts and corporation tax returns;

• Self Assessment tax returns;

• bookkeeping;

• payroll;

• VAT services;

• company formation and statutory compliance; and

• business and tax advisory services.

3.2 We will supply only the Services:

• included in your Order; and/or

• expressly agreed by us in writing.

3.3 Any work outside scope (for example, additional filings, additional entities/periods, investigations, HMRC enquiries beyond the purchased scope, or urgent/expedited work) may require a separate fee and written agreement.
3.4 Unless we expressly agree otherwise in writing:

• we do not provide legal advice;

• we do not provide regulated financial advice or investment advice; and

• we do not guarantee any particular tax outcome, saving, refund, repayment, or acceptance by HMRC or any other authority.

3.5 Where you are a Consumer, nothing in these Terms limits your statutory rights, including your rights under the Consumer Rights Act 2015.
4. How We Deliver Services / Standard of Care
4.1 We will perform the Services with reasonable care and skill.
4.2 We provide Services based on the information and documents you provide. We may ask follow-up questions where something appears incomplete or inconsistent, but you remain responsible for ensuring the information you supply is complete, accurate and timely.
4.3 We are not responsible for outcomes caused by:

• incorrect, incomplete, misleading or late information from you or third parties;

• your failure to approve drafts, respond to questions, or provide access in time;

• changes in law, HMRC guidance or HMRC processing times; or

• failures/outages of third-party systems (including HMRC portals, software providers, banks, or payment processors).

5. Fees, VAT, Pricing and Payment
5.1 All fees are quoted in GBP (£). VAT is charged where applicable and will be stated at checkout or in our invoice/Order confirmation.
5.2 Unless otherwise agreed in writing, fees are payable in full in advance via our checkout system. We are not obliged to start or continue work until payment has cleared.
5.3 If we agree staged payments or invoicing in writing, you must pay in accordance with the stated due dates.
5.4 Payment processing: payments are processed via Stripe (including card payments, Apple Pay and other methods supported by Stripe).

6. Failed, Reversed, Late or Disputed Payments (Chargebacks)
6.1 If a payment is declined, reversed, refunded by your payment provider, or disputed (including chargebacks), we may:

• suspend work and access to deliverables immediately; and/or

• withhold submission of filings until the account is brought up to date.

6.2 You must pay all undisputed amounts due. We may charge reasonable costs actually incurred in relation to a failed/reversed/disputed payment (for example, payment processor fees and reasonable administration time), and we will provide a breakdown on request.
6.3 Where you are a Business Client, we may also charge statutory interest on overdue sums and reasonable debt recovery costs (where legally permitted).

7. Starting Work and Timing
7.1 Services are deemed to start at the earliest of:

• successful receipt of cleared payment;

• your written instruction to begin;

• you granting us access to records/software/data; or

• booking/allocating professional time to your matter.

7.2 Any dates/times stated on our website or in communications are estimates unless we expressly confirm a deadline in writing.

8. Consumer Cancellation Rights (Distance/Online Sales)
8.1 Where you are a Consumer and the Consumer Contracts Regulations apply, you generally have a 14-day right to cancel from the day the contract is made (the “Cooling-Off Period”).
8.2 Request to start during the Cooling-Off Period: If you want us to begin work within the Cooling-Off Period, you request immediate performance. If you then cancel within the Cooling-Off Period, you must pay a proportionate amount for Services supplied up to the time you cancel.
8.3 Loss of cancellation right after full performance: If (a) you request immediate performance and (b) we fully perform the Services within the Cooling-Off Period, you acknowledge that you may lose your right to cancel once the Services are fully performed.
8.4 How to cancel: To cancel (where you have the right), you must give us a clear written statement (email is fine) to the contact details in clause 18. You may use a “model cancellation form” style notice, but you do not have to.
8.5 Non-consumer clients: Business Clients do not have statutory consumer cancellation rights.
8.6 Nothing in this clause affects rights that cannot lawfully be excluded.

9. Refunds (Where Applicable)
9.1 If a refund is due:

• we will refund using the original payment method unless we agree otherwise; and

• we may deduct any proportionate amount due under clause 8.2.

9.2 Fees for Services that have been fully performed are generally not refundable, unless we agree otherwise in writing or you have statutory rights requiring a remedy.

10. Client Responsibilities
10.1 You agree to:

• provide complete, accurate and truthful information;

• provide documents promptly and within agreed timeframes;

• respond to requests for information and approvals without undue delay;

• keep copies of your records and submissions; and

• ensure you have authority to provide any third-party information and to grant us access to relevant systems.

10.2 You are responsible for meeting statutory deadlines (e.g., filing/payment deadlines). We will use reasonable efforts to assist, but we cannot guarantee deadlines will be met if information/approvals are provided late.
10.3 You remain responsible for the final review of returns/accounts and for confirming accuracy before submission where we request your approval.

11. Communications and Instructions
11.1 Instructions and approvals given in Writing (including email or WhatsApp) are binding.
11.2 You must keep your contact details up to date. We are not responsible for non-delivery of messages due to incorrect contact details or spam filtering.

12. Anti-Money Laundering (AML) and Identity Checks
12.1 We may be required to carry out identity checks and obtain information about beneficial owners/controllers and the source of funds/wealth, and to keep records.
12.2 We may refuse to start or may suspend/terminate Services if you do not provide required AML/verification information promptly.
12.3 Where required by law, we may make reports to the relevant authorities and may be prohibited from telling you that we have done so.

13. Confidentiality
13.1 We will treat information you provide as confidential, except where:

• disclosure is required by law, regulation, court order, or to regulators/authorities (including HMRC);

• disclosure is required to provide the Services (e.g., to software providers/processors); or

• you consent to disclosure.
   

14. Intellectual Property
14.1 All website content, tools, documents, branding, reports, templates and materials we provide (excluding your own underlying data) remain our intellectual property (or that of our licensors).
14.2 You are granted a limited, non-transferable licence to use deliverables for your internal business or personal use in connection with the Services. You must not reproduce, modify, sell, licence or distribute our materials without written permission.

15. Privacy and Data Protection
15.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Details are set out in our Privacy Policy.
15.2 We may share data with HMRC, Companies House, software providers, payment processors, and other third-party processors where necessary to deliver the Services.

16. Liability
Important: This clause applies differently to Consumers and Business Clients.
16A. Consumers
16A.1 Nothing in these Terms limits or excludes liability where it would be unlawful to do so (including liability for death or personal injury caused by negligence, and fraud/fraudulent misrepresentation).
16A.2 Nothing in these Terms excludes or restricts your statutory rights (including the right to require repeat performance or a price reduction where applicable).
16A.3 Subject to 16A.1 and 16A.2, we are responsible for losses that are a foreseeable result of our breach of this Agreement or negligence. We are not responsible for losses caused by your breach, your delay, or events outside our reasonable control.
16B. Business Clients
16B.1 Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any liability that cannot legally be limited.

16B.2 Subject to 16B.1, we will not be liable for:

• loss of profit, revenue, contracts, business, or anticipated savings;

• loss of opportunity, goodwill, or reputation; or

• indirect or consequential loss.

16B.3 Subject to 16B.1, our total aggregate liability arising out of or in connection with the Services (whether in contract, tort including negligence, misrepresentation or otherwise) will not exceed the total fees actually paid for the relevant Order/Services giving rise to the claim (or, where the claim relates to ongoing services, the fees paid in the 12 months before the event giving rise to the claim), unless we agree a higher cap in writing.
16B.4 You must notify us of any claim in writing as soon as reasonably possible and, in any event, within a reasonable time after you become aware of the issue.

17. Suspension and Termination
17.1 We may suspend or terminate Services immediately (and without liability) if:

• payment issues arise (including chargebacks);

• you breach these Terms;

• you provide false, misleading or materially incomplete information;

• you fail to provide instructions/access/documents needed to progress; or

• you engage in abusive, threatening or unreasonable conduct.

17.2 On termination:

• you must pay for Services provided up to termination (and any agreed committed costs); and

• we will, upon request and subject to payment of outstanding sums, provide reasonable handover of available work product within a reasonable period.

 

18. Force Majeure
We are not liable for any delay or failure caused by events beyond our reasonable control, including (without limitation) HMRC/Companies House outages, third-party software failures, banking/payment outages, strikes, fire, flood, serious illness, or interruption of communications networks.

19. Complaints
Complaints must be submitted in writing to info@taxationmadeeasy.co.uk. We will use reasonable efforts to investigate and respond fairly and promptly.

20. Changes to These Terms
20.1 We may update these Terms from time to time.
20.2 Changes will be posted on our website and will apply:

• to new Orders made after the effective date; and

• to ongoing Services only where the change is required by law, improves clarity, or is otherwise reasonable (and we will provide notice where practical).

 

21. Governing Law and Jurisdiction
21.1 These Terms are governed by the laws of England and Wales.
21.2 Business Clients: the courts of England and Wales shall have exclusive jurisdiction.
21.3 Consumers: if you are a Consumer, you may bring legal proceedings in the courts of the part of the UK where you live, and nothing in this clause limits any mandatory rights you may have under applicable jurisdiction rules.

22. Contact Details
Taxation Made Easy Ltd
124 City Road, London, EC1V 2NX
United Kingdom
📧 info@taxationmadeeasy.co.uk
📞 020 3059 1505

© 2026 Taxation Made Easy Ltd. All rights reserved.