Last updated: 14 July 2025

These Terms of Service ("Terms") govern your use of the website and services provided by Taxation Made Easy Ltd, a private limited company registered in England and Wales under Company Number 14551241, with a registered office at Taxation Made Easy Ltd, 124 City Road, London, England, EC1V 2NX ("we", "us", or "our").

By accessing or using our website or services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree with these Terms, you must not use our website or services.

1. Eligibility
Our services are intended solely for use by individuals and businesses who are UK residents or UK-registered entities. We do not offer services to non-UK residents unless expressly agreed in writing in advance. By using our services, you confirm that you meet this eligibility requirement and have the legal capacity to enter into a binding contract.

2. Services Provided
We provide online accountancy, tax preparation, bookkeeping, payroll, VAT, company formation, and related business advisory services. These services are designed for UK-based individuals and businesses and are governed by the laws of England and Wales.
We reserve the right to take appropriate legal action to enforce our rights, recover unpaid fees, or defend ourselves against any legal claim arising out of or relating to the services we provide.
Unless explicitly stated in writing, our services do not constitute legal advice, financial planning, or investment guidance. You should seek independent advice from a qualified professional for such matters. We accept no liability for actions taken based on our services where such specialist advice would ordinarily be required.

3. Payments and Billing
All prices are stated in GBP (£) and are subject to VAT where applicable. Payment must be made in full in accordance with the terms specified on the invoice.
We accept payment via Visa, Mastercard, AMEX, PayPal, Direct Debit, Bank Transfer, and Apple Pay.
If a Direct Debit fails or a card payment is reversed for any reason, an administrative charge of 3% of the outstanding amount shall apply. Continued failure to make payment may result in suspension of services and referral to a collections agency.
We reserve the right to amend our prices and pricing structure. Any changes will be communicated with at least 30 days’ written notice, and your continued use of our services after that period will be deemed acceptance of the new pricing.

4. Refunds and Cancellations
Due to the personalised and time-sensitive nature of our services, refunds are only considered where no work has commenced. For the purposes of this clause, "commencement of work" includes but is not limited to: initial consultations, analysis of records, data entry, or communication with HMRC or other third parties.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, individual (consumer) clients may have a legal right to cancel within 14 days of agreeing to services. However, if you request that we begin work during this period, you waive this cancellation right. A signed consent or clear written instruction to proceed will be deemed such a waiver.
All refund or cancellation requests must be submitted in writing and are subject to approval at our discretion.

5. Client Responsibilities
You agree to:

• Provide true, accurate, current, and complete information at all times

• Cooperate with reasonable requests from our team

• Supply all necessary documentation promptly

• Keep your login details and account credentials secure

You also confirm that you have the legal right and necessary consents to share any third-party information or personal data with us (for example, employee payroll data or client financials). We shall not be held liable for unauthorised disclosure or use of third-party data supplied to us without proper authority.
We are not responsible for delays, penalties, or loss resulting from your failure to provide timely, accurate, or complete information.

6. Intellectual Property
All intellectual property on our website and in the course of providing services—including, but not limited to, text, graphics, branding, tools, reports, and software—is owned by Taxation Made Easy Ltd or its licensors. All rights are reserved.
We grant clients a non-exclusive, non-transferable, revocable licence to use any downloadable tools or reports solely for internal business or personal use in connection with the services provided.
You may not reverse-engineer, decompile, reproduce, or modify any tools, software, or materials provided by us without our prior written consent.

7. Privacy and Data Protection
We are the data controller in respect of any personal data you provide to us and will process such data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you consent to the collection, use, and processing of personal data as outlined in our [Privacy Policy].
We may share your information with third-party service providers or software platforms (e.g., cloud accounting providers, HMRC software integrators) where necessary for the performance of services. This may be done without prior approval, provided appropriate data protection agreements are in place.
You have the right to access, rectify, erase, restrict processing of, and object to the processing of your personal data, as well as the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special loss, including but not limited to:

• Loss of profits

• Loss of opportunity

• Loss of business

• Loss of goodwill

• Reputational damage

Our total liability for any claim, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us in the six (6) months preceding the claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be legally excluded.

9. Disclaimer
All services are provided on an "as is" and "as available" basis. While we endeavour to ensure accuracy, we do not warrant that the services will be error-free or uninterrupted.
Tax and accountancy regulations are subject to change, and any advice provided reflects the law and HMRC guidance at the time of service. We do not accept liability for changes in legislation that occur after the date of advice.

10. Termination
Either party may terminate the engagement by providing no less than 14 days’ written notice, unless otherwise agreed.
We reserve the right to suspend or terminate services immediately if:

• You breach these Terms or any applicable laws

• Payment remains outstanding beyond the due date

• Fraudulent or misleading information is provided

Upon termination, any unpaid fees shall become immediately due. We may retain or securely delete your data as required by law and our data retention policy. You may request a copy of your data before final deletion.

11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

12. Complaints and Dispute Resolution
If you have a complaint, please contact us via email at info@taxationmadeeasy.co.uk. We will aim to resolve all complaints fairly and promptly.
Where disputes cannot be resolved informally, either party may consider alternative dispute resolution (ADR) procedures before initiating legal proceedings.

13. Amendments
We reserve the right to update or amend these Terms at any time. Any changes will be posted on our website with an updated "Last Updated" date.
We encourage you to review the Terms regularly. Continued use of our services after the Terms are updated constitutes acceptance of those changes.

14. Contact Information
Taxation Made Easy Ltd
124 City Road, London, EC1V 2NX
United Kingdom
Email: info@taxationmadeeasy.co.uk
Phone: 020 3059 1505



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